At SD Ralty INC, we strive to make your flight booking experience smooth, transparent, and reliable. We understand that travel plans can change — and if you need to request a refund, this policy explains how it works.

1. General Overview

All flight bookings made through SD Ralty INC are subject to the fare rules and refund conditions of the respective airline(s). Some airline tickets are fully refundable, others are partially refundable, and many are non-refundable. Your eligibility for a refund depends on those airline fare rules and the timing of your request.

2. 30-Day Refund Window

You may request a refund within 30 days from the date of your original purchase if you have a refundable ticket or if the airline’s fare rules allow it. Refunds will be processed in accordance with the airline’s policies and applicable U.S. law.
• Refund requests must be submitted in writing via our support email or through the customer support form.
• Refunds for eligible tickets will be processed back to the original form of payment.
• Please allow up to 30 days for the refund to be issued once it is approved.
• Note: Some fare types (e.g., deeply discounted or special promo tickets) may be non-refundable even if a request is made within 30 days.

3. Airline Fare Rules Take Precedence

Airline fare rules govern refund eligibility. If an airline does not allow a refund for a particular fare, SD Ralty INC cannot override that policy. Such non-refundable tickets may receive travel credits or vouchers in accordance with the airline’s terms, but no cash refund will be issued.

4. Cancellations by Airlines

If your flight is canceled or significantly changed by the airline itself, you may be entitled to a full refund of your ticket price — even for non-refundable fares — under U.S. Department of Transportation regulations. These refunds must be issued by the airline or merchant of record within the timeframe required by law.

5. Refund Processing Time

Once a refund is approved:
• Credit/Debit Card Purchases: Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.
• Other Payment Methods (e.g., check, cash): May take up to 20 calendar days after approval to process.
• Final credit posting timing may vary based on your issuing bank or payment platform.

6. Convenience & Service Fees

Any convenience or service fees charged by SD Ralty INC at the time of booking (such as booking fees or processing fees) are non-refundable, unless otherwise required by applicable law or airline rules. This includes fees retained to cover transaction costs.

7. How to Request a Refund

To request a refund:

1. Contact our Customer Support team: support@sdraltyinc.com

2. Provide your booking reference (PNR), name, contact information, and reason for cancellation.

3. Attach any applicable airline cancellation confirmations or supporting documentation.

8. Questions or Disputes

If you have questions about your refund status or encounter issues with processing, please contact our support team. We will assist you in clarifying airline fare conditions and your refund eligibility.